Travel Information (FAQ's)
We rely on our customers to take the time to review the information on our website, then book online for the lowest possible fares using our 100% Secure Reservations System. This allows us to offer the lowest possible fares.
Quick Answers:
If you are departing from a STATION - You will need to be at the Bus Station 20 minutes prior to departure time. Please be sure that you obtain directions to the station location before departure time. Please do not call us for directions. There are links in your confirmation that open up Google Maps. As a reminder, shuttles will not wait for late passengers. If you miss your shuttle, you will be considered a "no-show" and will need to rebook for another shuttle at your own expense. Refunds are not given for "no-shows"
If you are traveling with a DOOR PICK UP - If you are traveling from a Door to Door pick up, you MUST check your e-mail the day before your trip. We will e-mail you the Driver's Name and Direct Phone Number to call to be able to communicate with your driver.
Private Shuttles Are Also Available! Click Here for more information and rates
Book your tickets in advance! Fares increase as Fares increase the closer to departure and as seats is sold. To obtain the best possible fare, you will want to book as far in advance as possible. We accept reservations up to one year in advance. Please be advised that most of our shuttles are completely sold out on Fridays, Saturdays and Sundays. If you plan on traveling during the weekend, we suggest booking more than 2 days in advance.
>>> Links To Questions & Answers <<<
>>> Links To Questions & Answers <<<
Ticket Information:
- Are There Discounted Tickets?
- Do I Need To Print My Ticket?
- How Do I Book A Ticket?
- Can I Pay Cash For A Ticket?
Schedules and Fares Information:
- Are There Discounted Tickets?
- Do Children Pay The Same Fare?
- Do I Need To Print My Ticket?
- How Do I Find Schedules?
- How Much Are The Fares?
- What Is The Closest Bus Station Nearest To Me?
Traveling With Kids:
Luggage and Cargo Information:
Ticket Changes, Cancellations and Refund Information:
- I Have An Emergency, How Do I Change My Ticket?
- Can I Cancel My Ticket?
- Can I Change My Ticket?
- Can I Get A Refund?
- I Have A Complaint. Who Do I Address It To?
- My Trip Was Delayed. Do I Receive Any Compensation?
Travel With Pets Information:
- Can I Bring My Pet With Me?
- What if I have a Service Animal?
- Can I bring my Dog?
- Can I bring my Cat?
- Can I bring a small pet in a pet carrier?
Door to Door Service Information: